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FAQ 2018-03-01T14:49:48+00:00

   F.A.Q.

  • Is this official RIOT website?

No, it is not. That’s why we make our own designs and everything is unique (we may be inspired by LoL, but we don’t violate their author’s law).

As RIOT’s  “Legal Guidelines” suggests, we put this text to inform every visitor of this website that we are not related with RIOT.

          “Blitzcrank.co.uk. A.K.A. BL!TZ Gaming Shop” isn’t endorsed by Riot Games and doesn’t reflect the views or opinions of Riot Games or anyone officially involved in producing or managing League of                  Legends. League of Legends and Riot Games are trademarks or registered trademarks of Riot Games, Inc. League of Legends © Riot Games, Inc. “
  • How to buy?

    Select your item then select your size, color and then click “BUY IT NOW”. When you have chosen all your wanted items click “Cart” in Your right upper corner.

  • Where are you based?

    All our main operations are carried in the United Kingdom, and our warehouses are in UK, USA, and Latvia.

  • How quickly do you respond to email queries?

    We answer all emails within 24 hours on business days.

  • I ordered something, but I want to cancel

    All orders and product shipments can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact our support centre by emailing office.blitzcrank@gmail.com within 1 business day (9h – 18h EST) following payment. Once the packaging and shipping process has started, it can no longer be cancelled.

  • I ordered something, but want to change the delivery address

    You must contact our support centre by emailing office.blitzcrank@gmail.com within twelve (12) hours following payment, and give us your order number, your name and new delivery address.

  • Is this site secure to use?

    Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world. We also use PayPal to process payments, so not even our staff is able to see your payment details. PayPal is the world’s largest and most popular secure payment provider when it comes to transactions. For added security, our website is built on the Shopify secure platform. All of your personal information is locked down tight.

  • Where Do I Apply The Discount Code?

    You can apply the Discount Code at the Check Out confirmation page.

  • What type of payments you accept?

    We accept PayPal and credit/debit cards (Visa, MasterCard, American Express, Discover).

  • Do you accept cash on delivery (COD)?

    We don’t accept the service for cash on delivery (COD).

  • What items can be returned?

    For detailed Return policy, please click HERE.
    If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 3 days of receipt. by contacting us at office.blitzcrank@gmail.com
    Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the package will not be accepted.
    *All items must be returned in their original condition, unworn, unwashed, and with all tags attached.

  • How much does it cost to return an item?

    If you’ve changed your mind about the item and you desire to return that unwanted item for a refund or exchange, postage costs will be at your expense.

  • My item is missing

    Sometimes items from the same order are split into different packages in order to avoid additional fees. You should receive any missing components of your order within two (2) weeks. However, if you don’t – let us know. You can contact our support centre by emailing office.blitzcrank@gmail.com

  • Do you offer bulk discounts?

    If you are thinking about orders of 5 or more pieces, shoot as an email to office.blitzcrank@gmail.com, and we’ll be happy to work on a discount for you.

  • Do you deliver to my country?

    Yes, we do. We deliver to more than 100 countries around the world. If you would like to be sure that we can deliver to your country ask as via email: office.blitzcrank@gmail.com

  • What are your shipping prices?

    For detailed shipping informations, please click HERE.

  • Do you offer free shipping?

    Only specific products are “free shipping” highlighted.
    You will recognize them, if not, then fees are regular.
    We can offer a free shipping if you are going to buy products for more than 200£.

  • How long will it take to get my order?

    Delivery usually takes 5 business days for UK, USA and Europe. For more information, visit this link.

  • Do I need to pay customs fees or charges?

    That depends on the laws of your country. In the majority of the cases, no, you are not required to pay any customs fee/s.
    We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.

  • In case of package fail of delivery. Do you have a guarantee or warranty?

    Occasionally, the possibility of package fail of delivery will be occurred, the package will be sent back to the original dispatching address after 2-3 times of attempting delivery. We shall notify you by email and ask permission for reshipping in the event of package was never delayed before the international shipment. For any reason that cause the fail of package delivery and induce the package been returned to the original base by no further contact or phone call the customer when attempting to deliver the goods from BL!TZ Gaming Shop, a full refund or free reshipping will be taken in hand.

  • Where can I find sizing tables?

    Every single product has its own size chart. You can find it easy in the information.

  • How do I track my order?

    Once the order is shipped, a tracking number will be sent to you automatically. We are usually able to provide the order tracking code within 3-5 days after you place an order. You can track your order here via link you get inside email.

  • It’s been too long. Where is my order?

    Please check your order’s tracking information on link you got on your email. If the problem remains, please email us at: office.blitzcrank@gmail.com

  • Contact Us
    Hit chat button, or reach us here.